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Mercy Health and Aged Care Central Queensland Limited consider all informal and formal compliments, enquiries and complaints as 'opportunities' to improve and provide the best possible care and service.

We are committed to responding positively to an effective and fair resolution of complaints by external customers and employees at all levels within the organisation.

Compliments, enquiries and complaints that are received, are acknowledged and followed through within an environment of respect and co-operation between the parties involved.